Shipping policy
Shipping Policy
Last updated: 14 October 2026
We ship RegaLimo gifts across Europe, including Sweden, Norway, Finland, Denmark, Spain, France, the Netherlands, Belgium, Germany, Austria, Italy, Portugal and Ireland. Every order comes with tracking.
1. Order processing
Orders are processed within [1–3] business days (Monday–Friday, excluding public holidays). You'll get a confirmation email when you order and a shipping email with your tracking link once your parcel is on its way.
2. Delivery times and costs
| Destination | Estimated delivery* | Shipping cost |
|---|---|---|
| Sweden, Norway, Finland, Denmark | [7–12] business days | [€4.99] – free over [€60] |
| France, Spain, Netherlands, Belgium | [7–12] business days | [€4.99] – free over [€60] |
| Rest of the EU | [10–15] business days | [€4.99] – free over [€60] |
*Delivery times are estimates that start once your order has shipped. Delivery can take longer during peak periods (Black Friday, December), bad weather or carrier delays.
3. Holiday shipping
Ordering a gift for Christmas? We'll publish our recommended last order dates for each country on this page and on our homepage from November. Please order early, as carriers get very busy in December.
4. Tracking your order
Your tracking link is in your shipping confirmation email. Tracking can take 24–48 hours to update after the label is created. If you can't find the email, check your spam folder or contact us.
5. Taxes, VAT and customs
- Prices shown at checkout include VAT where it applies.
- [If you ship from inside the EU:] No extra customs duties apply to deliveries within the EU.
- [If you ship from outside the EU:] For EU orders, import VAT is collected at checkout, so there's nothing more to pay on delivery. For Norway, VAT is collected at checkout under the VOEC scheme for eligible orders.
6. Address problems
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll try to update it before it ships. We can't be responsible for parcels sent to an incorrect address given at checkout.
7. Lost or delayed parcels
If your tracking hasn't moved for more than 7 business days, or your parcel hasn't arrived within the estimated time plus 7 days, contact us. We'll open an investigation with the carrier. If your parcel is confirmed lost, we'll resend it or give you a full refund.
8. Damaged in transit
If your parcel arrives damaged, take a photo and email us within 30 days. We'll replace the item or refund you. See our Refund & Return Policy.
Questions?
Email support@regalimo.com. We reply within 1–2 business days.