Refund policy

Last updated: 14 October 2026

We want every RegaLimo gift to be a hit. If something isn't right, you can return it within 30 days of delivery for a full refund. No complicated forms, no hidden fees on faulty items.

1. Your 30-day return window

  • You can return any item within 30 days of the day you (or the person you sent the gift to) received it.
  • This goes beyond the 14-day right of withdrawal guaranteed by EU and EEA consumer law. Your statutory rights are never reduced by this policy.
  • You don't need to give a reason.

2. Conditions

  • Items should be unused, in the same condition you received them, and in their original packaging where possible.
  • You may handle the item as you would in a shop to check its nature, characteristics and functioning. If an item has been used beyond that, we may deduct an amount that reflects the loss in value.
  • For hygiene reasons, sealed items that have been unsealed after delivery (for example earrings or personal-care products) can only be returned if they are faulty.
  • Personalised or made-to-order items can't be returned unless they arrive faulty or not as described.

3. How to start a return

  1. Email us at support@regalimo.com with your order number and the item(s) you want to return. You can also use the model withdrawal form below.
  2. We'll reply within 1–2 business days with the return address and instructions.
  3. Send the item back within 14 days of telling us you want to return it.

Please don't send items back without contacting us first. Packages sent to the wrong address can't be processed.

4. Return shipping costs

  • Faulty, damaged or wrong item: we cover the full return cost, or send you a replacement at no charge.
  • Change of mind: the customer pays the return shipping cost. We recommend a tracked service, as we can't refund parcels that don't reach us.

5. Refunds

  • Once your return arrives and is checked, we'll email you to confirm.
  • Refunds go back to your original payment method within 14 days of us receiving the item (or proof that you sent it back).
  • If you cancel your whole order, the standard shipping cost you paid is refunded too. If you chose a more expensive delivery option than our cheapest standard one, the extra cost isn't refunded.
  • Your bank may need a few extra days to show the refund on your statement.

6. Damaged, faulty or wrong items

If your order arrives damaged, faulty or not as described, email us within 30 days with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer. This doesn't affect your legal guarantee rights under EU consumer law, which apply for at least 2 years from delivery.

7. Gifts and gift recipients

If the item was marked as a gift and shipped straight to the recipient, the recipient can return it. We'll refund the original buyer, or issue a store credit to the recipient if the buyer agrees. The buyer is never told the reason for the return.

8. Exchanges

Want a different colour or size? The fastest way is to return the original item for a refund and place a new order.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: RegaLimo, support@regalimo.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Questions?

Email support@regalimo.com. We reply within 1–2 business days.